Support
Questions, feedback or a problem? We'd love to hear from you.
We're here to help
Email hello@moodpals.com and a real person will reply, usually within 2 business days.
Getting started
Do I need an account? No. Tap Get Started to use MoodPals as a guest. Create an account later in Settings to sync across devices or use My Circle; everything you saved comes with you.
Why is my stress score empty? MoodPals needs heart rate variability readings from an Apple Watch. Make sure Apple Health access is on (iPhone Settings → Health → Data Access & Devices → MoodPals) and wear your watch. On the watch you can tap Measure now for a fresh reading.
Apple Watch
How do I put my mood on my watch face? Install MoodPals on your watch (iPhone Watch app → MoodPals → Install), then long-press your watch face, tap Edit, choose a complication slot and pick Mood, Mood & Stress or Stress score.
My complication looks out of date. Open the MoodPals watch app once, or remove the complication and add it again.
My Circle and sharing
What do friends see? Only the moods you choose to share, with the groups you pick. Never your health data or diary. Shared moods disappear after 24 hours.
How do I add someone? Settings → My Circle → Invite Friends, then share your code. They enter it in MoodPals and you approve the request.
How do I stop sharing with someone? Open their profile in My Circle to mute them, hide your moods from them or remove them.
MoodPals Plus
What does it cost? $1.99/month or $19.99/year in the US. Local prices are shown in the App Store.
Restore a purchase: Settings → MoodPals Plus → Restore Purchases, signed in with the same Apple Account you subscribed with.
Cancel: iPhone Settings → your name → Subscriptions → MoodPals. Cancel at least 24 hours before renewal.
Refunds: Apple handles payments. Request one at reportaproblem.apple.com.
Your data
Export or delete my data: email hello@moodpals.com from your account's email address (or include the guest ID shown in Settings). We'll confirm and complete your request within 30 days.
Read our Privacy Policy and Terms of Use.
Important
MoodPals is a wellness app, not a medical device, and can't help in an emergency. If you're in crisis, contact local emergency services right away (in the US, call or text 988).